How can we help?

• Open your phone's camera app, not a separate scanner app.
• Hold the phone a little further back and keep it still.
• Wipe the camera lens. Pub light is often dim, so try the torch.

• Check Google Wallet is installed and signed in on your phone.
• Open the join link in Chrome rather than an in-app browser.
• Luna cards work with Google Wallet only at the moment.

• Open the card fresh from Google Wallet. The code changes every few seconds, so a screenshot won't work.
• Turn your screen brightness up.
• Check you have signal or Wi-Fi so the code can refresh.

Vouchers unlock 24 hours after you earn them. It'll be ready on your next visit. If it's been longer than a day, email us.

Cards can take a moment to update. Close and reopen the card. If it's still missing, ask the staff at the bar or email us with the pub name and the date.

Scan the QR at the bar again and join with the same email address. If your stamps don't come back, email us.

Email [email protected] from the address you joined with. See the privacy notice for your rights.

• Allow camera access when the browser asks. If you said no, change it in the browser's site settings.
• Close other apps that might be using the camera.
• Reload the scanner page.

The customer is probably showing a screenshot or a card that hasn't refreshed. Ask them to open the card fresh from Google Wallet and scan again.

Email us from the venue owner's address with their name and we'll set them up.

Email us and we'll send fresh print files.